An Agent’s Guide to Selling Visitors to Canada Insurance

Canada is fondly referred to as a cultural mosaic. And with a nation as multicultural as ours, it’s no surprise! With residents from around the world come family and friends visiting from abroad.

If your clients are expecting overseas visitors, they will contact you to find the right insurance. Give this guide a read to assist you in selling this type of insurance.


Who can sell Visitors to Canada Insurance?

  • Insurance Companies
  • Insurance Agents
  • Associations & Groups
  • Travel Agents
  • Banks

How does the “Super Visa” affect my international clients?

As of December 1, 2011, overseas parents and grandparents of Canadian citizens and permanent residents can stay with their families in Canada for up two years under the new Parent and Grandparent “Super Visa.”

Here are a few points to keep in mind:

  • Dependents, other than spouse or common-law partner, are not eligible for this visa.
  • A written commitment of financial support from the child or grandchild residing in Canada (who meets a minimum income threshold) is required.
  • Applicants will need proof that they have purchased private medical insurance from a Canadian insurance company, valid for a minimum of one year. The policy should:
    • cover health care, hospitalization, and repatriation;
    • provide a minimum coverage of $100,000;
    • be valid for each entry into Canada (if the individual plans to leave Canada and return again within the period of coverage); and
    • be available for review by a port of entry officer.

This information was obtained from Citizenship and Immigration Canada.


What to look out for when making a sale

  • Age: Those over the age of 75 (and especially those 80 and over) have fewer choices in the marketplace to cover their pre-existing conditions. (Keep in mind, Ingle offers insurance for any age group—so give us a call if you’re stuck!)
  • Pre-Existing Conditions: Those with high-risk conditions might be faced with limitations and exclusions on their coverage. It is important to ask your clients if they are being treated (e.g., medications or care) for any medical condition (even those considered minor). In certain cases, a medication used to treat one condition is required in the treatment of another. For example, Lipitor, which is often used to treat high cholesterol, is commonly prescribed to diabetics.
  • Coverage Amount: Due to the high cost of medical care in Canada, it is strongly recommend that you advise your clients to consider a coverage limit of at least $50,000. Hospital accommodation in Canada can cost over $4,000 a day, not including associated medical services, such as diagnostics, testing, surgical procedures, prescription drugs, private duty nursing, and other expenses.
  • Stability: Most Visitors to Canada products include a stability requirement for clients with pre-existing conditions. In general, the term “stability period” refers to a period of time (indicated on the policy) during which your clients have had no changes to their medical condition (e.g., medication or treatment) in order to cover emergencies related to that condition. Be aware that each provider has their own definition of “stable,” so it is always a good idea to familiarize yourself with the definition before suggesting a product to your client.
  • Seasonal Disorders: Seasonal Affective Disorder (aptly called “S.A.D.”) is a mood disorder whereby people who are usually healthy throughout the majority of the year experience depressive symptoms during the winter months. Some of your clients may suffer from S.A.D., but it is important to note that mental disorders are excluded from Visitors to Canada coverage unless individuals are hospitalized as a result of their mental condition.


What to do now to avoid problems later

  • Ask as many questions as possible.
  • Ensure your clients have the right amount of coverage to properly insure them for the duration of their stay.
  • Shop around to find the best product for your clients’ needs and the most affordable price for their budgets.
  • Call our Partner Services Department if you have any questions.

Find out more about visitors to Canada plans on the Partner Portal, or contact us at 1-800-292-9460 or


For more information on travel tips and travel insurance, visit the Ingle International blog page.

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