Insurance

Nobody Benefits by Travel Insurance Claim Denials

Though travel insurance claim denials are rare events, they are sure to capture headlines when they do happen. In fact, according to a recent survey conducted for the Travel Health Insurance Association of Canada (THIA), 95 percent of all travel claims submitted in Canada are paid. But the consequences of even one claim denial can be frightening and financially devastating. Nobody benefits by a claim denial: obviously not the client, and certainly not the insurer who must absorb the bad publicity and ill feelings such a negative event causes. If It Happens to You Any claim denial should explain in clear, plain language the specific exclusion being applied. For example, if the exclusion precludes payment for an unstable pre-existing condition, you should be shown the evidence in your doctor’s medical records that a condition truly was pre-existing, or unstable, or warranted reporting on a medical underwriting questionnaire. The citation…

Know Your Insurance. Know Your Doctor Too

If you have any chronic conditions such as hypertension, diabetes, osteoporosis or COPD, applying for travel insurance can be somewhat intimidating. After all, you’re not a doctor and the terminology in some of those medical questionnaires is not written in common everyday language. It is a legal contract. Still, if you’re asking to be covered for a foreign trip—short or long—you need to give the insurer a clear, accurate picture of your health status: have you had any new diagnosis or recurrent symptoms over the past 3, 6, or 12 months; have you been treated by a physician, been referred to a specialist, undergone  tests, are awaiting tests or test results, been prescribed new medication, or had your dosage changed, during that time period? Have you talked to your doctor? In preparing for a trip, have you discussed the status of any chronic conditions with your family doctor? Has…

Terror Attack in Spain: How to Stay Aware

Incidents of terrorism swept across Alcanar, Barcelona, and Cambrils taking the lives of 15 people. Residents and visitors experienced great trauma, and the President of Spain declared 3 days of mourning. We stand united with Spain and all countries in the fight against terrorism. And we strongly encourage the return to daily activities, and travels! Add preventative measures to your upcoming trip with the safety checklist below. Purchase travel medical insurance coverage that works for you. Do not be discouraged by a pre-existing conditions, there are options for everyone. And don’t forget to read the fine print. Be aware of the Emergency Assistance feature in your travel medical insurance coverage and how to use it. Register your trip with your government agency, it is free of charge. Ensure your emergency contact information is easily accessible by you, your travel companion, or a Good Samaritan who can help you in the…

Travel Insurance Claim Denial? Demand Answers

If you’ve ever had a travel insurance claim denied, you know how frustrating it can be to get an answer in plain language that tells you why an insurer won’t pay. First of all, let’s get one fable taken care of: Insurers do not routinely deny claims and pay only those for clients who fight back. 95 percent of all travel insurance claims submitted are paid. But if you are among the unfortunate few to receive a claim denial letter and you don’t understand why, you should ask for clarity.  It’s your right. What to do Get right back to the insurer, or the party that sent you the denial letter (it could be the insurer’s assistance company), and ask for a detailed, written report that you can study at your leisure, or take to your doctor. Ask to have key words—such as “pre-existing condition,” “stable,” “condition,” “exclusion,” “eligibility,”…

Do Travel Insurers Cover Pre-existing Conditions?

Given that most people have some health imperfections, it would be unreasonable—and bad business—if travel insurers precluded all pre-existing conditions from coverage. High blood pressure, high cholesterol, irregular heartbeat, circulatory issues, and many other symptoms and conditions that can be controlled and stabilized by medications and periodic physician assessments. These types of things are routinely covered in travel insurance policies—if the insurers are made aware of them before issuing the policy, and if the insured customers understand the limitations placed on that benefit and coverage. In covering pre-existing conditions, the most important thing insurers need to know is whether or not they are stable, how long have they been stable and what medications and treatments they have required to keep them stable. Essentially, what risk are insurers undertaking in covering them? This leads to the biggest question of all: what is “Stable,” anyway? Many Canadians, before leaving on longer trips,…

Questions about Studying Abroad? We’re Here to Help

International students! Studying abroad is a great adventure—but heading far away from home can also be intimidating. Before you take an exciting leap, read our recommendations to prepare. Also, if you have questions about studying abroad, we are here to help. International Student Blog Prepare yourself for an adventure overseas. Our blog contains everything from practical travel tips to inspiration for your next adventure. Start with these tips for international students heading into a new school year, then browse the rest of our articles. Intrepid 24/7 The phone number located on your insurance wallet card connects you to a team of coordinators that are ready to answer questions about the insurance you carry. If you are sick or injured and need to see a doctor, this team will arrange the care you need. They can help in every situation—any time of the day or night. This includes a…

Thailand Expected to Require Travel Insurance

If you’re planning a trip to Thailand, an increasingly popular tourist destination for Canadians, be aware that the Thai government is considering making proof of travel insurance mandatory for foreign visitors. The reason: state hospitals are losing at least $88 million USD a year treating visitors. Data from the Conference Board of Canada indicates that 244,000 Canadians visited Thailand in 2016, 7.3 percent more than the year previous. Current figures show that numbers are growing at a rate of 5 percent. According to published reports, officials at the Thai Ministry of Tourism and Sports consider travel insurance an urgent necessity and are working to get legislation enacted as quickly as possible. Officials at the ministry have stated that as soon as the rule is put into effect, all visitors will be required to show proof of travel health insurance along with their other entry documentation upon arrival in the country.…

Insurance and Consumer Resources: Why Ingle Believes in the Power of Content

The Travel Health Insurance Association of Canada has released a “Bill of Rights” for consumers of travel insurance. This document essentially outlines the basics of what consumers can expect from travel insurers, as well as their own responsibilities when they apply for coverage. This is the kind of clear content we believe consumers of travel insurance need to have. And that’s why we’ve been dedicated to producing such content from the very beginning. Here at Ingle, we strongly believe in the importance of consumer education—and that starts with providing clear, accessible information. We strive to be open and authentic, to empower consumers to ask questions about the insurance products they buy. We want consumers to understand their coverage, to know their own responsibilities when it comes to purchasing insurance, and to know what they have a right to expect back from their insurer. That’s why Ingle has a dedicated content…

Visitors to Thailand Could Soon Require Proof of Travel Insurance

Thailand’s Tourism and Sports Ministry has put forth a proposal that would require all visitors to present proof of travel insurance coverage upon entering the country. With tourism on the rise in Thailand, the ministry says these measures will protect hospitals from being on the hook for the cost of medical care provided to travellers with no way to pay. Thailand would not be the first country to enact rules like this. A number of European countries already require proof of adequate travel insurance coverage before you enter their borders. And it’s not only the country’s hospitals that would be protected under this plan. For travellers headed abroad, travel insurance coverage is vitally important, as the cost of medical care outside one’s home country can be frighteningly expensive. And should you require transportation back home for continuing medical care, an air evacuation can cost tens of thousands of dollars—which is…

Need Travel Insurance? Report Your Pre-existing Conditions

Are you hesitant about applying for travel insurance because you have a pre-existing medical condition? Don’t be. If insurers turned away all applicants who have some medical imperfection or take certain medications, or who are required to visit their physicians periodically, they would go out of business. Travel insurers understand that very few people are in perfect health, many take medications for common ailments, and as people age they are expected to become more proactive in maintaining their good health. As a result, most individual travel policies today will cover many with pre-existing conditions, so long as the conditions are reported and insurers have a clear understanding of the conditions in question, and how they are being treated and maintained. But you must reveal them when applying. Most policies will, in fact, allow coverage of certain pre-existing conditions if they have been stable and controlled over certain periods of time…

Travel Insurers Issue a Consumers’ Bill of Rights

Recently we reported on provincial and federal regulators’ recommendations to reform the travel insurance marketplace and make it more user-friendly—more transparent, less complicated, easier for customers to apply and be sure they are getting the coverage they need. Fortunately, the Travel Health Insurance Association of Canada (THIA) has over the past two years been developing a consumer Bill of Rights designed to empower purchasers in their dealings with sellers of insurance and—just as important—with administrators and claims managers who service their products right through their full life cycle. The intention of the Bill of Rights is to give you a voice, leverage, a clear declaration of what you have a right to expect from the insurers you choose to deal with—as well as what your own obligations are in making the coverage contract work for you. Here is a full reproduction of the Bill of Rights which THIA has just rolled…

Travel Insurance & Food Allergies: Make Sure You’re Protected During Your Travels

When my baby boy was first diagnosed with a number of severe food allergies, I was devastated. All I could think about was all the delicious food he—and we—would miss out on. Peanut butter, once a staple in our home, was now banned. Much-loved bakeries were now off limits. If my husband and I wanted Asian takeout, we’d do so guiltily, after the baby was in bed, and then disinfect our table, countertops and anything else our food may have come into contact with. As time passed, I realized that his food allergies would make it challenging, if not impossible, to take part in other much-loved experiences, like travel. Not only would we need to contend with eye rolls and exasperated sighs on airplanes (not to mention seating areas covered in crumbs that could kill from previous passengers), we’d need to research where it is safe to eat out, and…