Insurance

StudyInsured: Your One-Stop Shop for International Student Insurance

Looking for the best travel insurance coverage for your international student(s)? Look no further – StudyInsured has it all! From protecting a student’s medical needs, to the accessibility of 24/7 multilingual emergency assistance services, and even a Stay Healthy at School Program. Read our latest press release on why StudyInsured is your one-stop shop for International Student Insurance. Are you an international student? Let us help you feel at home while you study abroad. We cover all your health insurance needs, give you easily accessible resources for navigating the healthcare systems, provide physical and mental wellness support through the Stay Healthy at School program, 24/7 claim services should you need assistance, and much more. For more information, visit https://www.inglestudents.com/studyinsured/, call us at 1-855-649-4182 or email us at studentteam@studyinsured.com.

New Surveys Show Canadian Travel to the US Is Up—and So Is Insurance Coverage

Despite a plethora of news stories asserting deteriorating relationships between Canada and the US over trade and political differences, it appears Canadians have not pared back their leisure travel plans south of the border to their most favoured vacation destinations. In fact, according to new data reported by the Conference Board of Canada (CBoC) and Statistics Canada, Canadian leisure trips to the US lasting at least one night increased in 2017 by almost 4.5 per cent from 2016’s number, rising to 15.5 million—the first annual increase since 2013. Overall, Canadians made over 25.5 million leisure trips out of the country (to both the US and abroad) in 2017, more than in the previous two years.   More than three-quarters maintain travel coverage The CBoC survey also commissioned a poll of Canadians to determine their travel insurance buying habits. It found that 78 per cent of those who had travelled out…

Canadians Show Growing Satisfaction with Travel Insurance

Travel insurers have long been criticized for the complexity of their policies, heavy-handed use of medical and legal language in their applications, and their alleged tendency to deny, deny, deny claims. But according to a new public opinion research poll, commissioned by the Canadian Association of Financial Institutions in Insurance (CAFII), a non-governmental, non-profit watchdog association advocating a more transparent insurance marketplace, more than 8 out of 10 Canadians who have purchased travel insurance are satisfied with the value they receive from the products they buy. Furthermore, according to a press release issued by CAFII, 98 per cent of people who made travel medical insurance claims in the past year said they were fully or partially paid, with only 2 per cent of claims being rejected. In addition, 91 per cent of claimants said they were satisfied with their claim experience from initial contact to final outcome. According to the…

When Hurricanes Threaten, Here’s What Travel Insurance Can and Cannot Do for Your Clients

With the peak of hurricane season in the Atlantic basin approaching, travel insurance vendors need to reinforce not only the value of cancellation/interruption policies to clients planning trips to storm-prone areas, but make sure clients understand these plans’ limitations and exclusions as well. Travellers need to understand that trip cancellation insurance is designed to cover only prepaid monetary losses that are not refundable by the travel supplier—reservation deposits, payments for tour packages, cruise ship tickets. It’s not meant to compensate for the disappointment of a lost “dream trip.” If your client’s Caribbean cruise is shortened by two or three days due to a mechanical failure or an unscheduled rerouting to a safer port and the cruise line offers a make-up voucher for future travel, that’s considered a refund and disqualifies the need for a claim. Same story if an airline leaves the client stranded and then offers a voucher for…

Tips for Travel Insurance Agents: Assist Your Customer, But Protect Your Trust

When travel insurance claims are denied based on non-disclosure or failure to provide accurate medical information, it can easily generate tension or mistrust between the customer and the agent who sold and “processed” the policy. This is especially so if the medical questionnaire is done verbally over the phone (or online) and the customer is unfamiliar with the medical terms used, or is unfamiliar with his or her own medical records, or simply unaware of the consequences of non-disclosure. A claim denial comes as a shock to any insured person and the first reaction will often be to deflect the blame—to the doctor for not sharing pertinent medical information, to the wife for not properly completing her husband’s medical questionnaire, or to the agent who didn’t “take the time” to explain the medical terms or didn’t emphasize that any change in health status prior to the effective date of coverage…

Premier Expatriate Insurance Now Available!

As an Ingle agent, you are now able to offer your clients the world’s leading expatriate insurance through our partnership with MSH International. Discover the benefits of First’Expat+ and Start’Expat, like inclusive coverage, flexible formulas, easy claims and 24/7 support. Call us today at 1-800-292-9460 and start earning on select policies. Want more details? Send us an email to agent@imagineinsurance.com. —About MSH International— For more than 40 years, MSH International has been designing and managing international health insurance solutions for globally-mobile individuals: expatriate employees and freelancers, young adults living abroad (internships, studies or working holiday visas), active seniors, etc. The mission is to provide solutions for all expatriates worldwide by offering coverage of healthcare, life & income protection, medical assistance/repatriation and third party liability. As specialists in international health insurance, MSH International strives to be your true local healthcare partner abroad. —Solutions— Medical / Life & Disability / Assistance Repatriation / Third-Party…

Canada’s Travel Insurers, Be Warned: Privacy Breaches Will Cost You Big Time

For travel insurance producers, vendors, brokers, and in fact any professional gathering or storing personal information about a client, the rules for maintaining strict privacy are intensifying, as are the penalties attached to them. And we’re not talking about slaps on the wrist. On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR, termed by the experts as the strictest data-protection law in the world) came into effect to harmonize data protection laws of all EU member states. The law is intended to ensure that all personal data from individuals in the EU are protected; that gatherers of that data deal in a fully transparent fashion; and that customers have new and greater privacy rights and control over how their information is used by those who collect it and pass it on to others. How serious is the EU about its GDPR? Maximum penalty for non-compliance is four…

Canadian Travel Trade Trends Remain Strong for 2018/2019

Despite persistently negative media coverage of US political affairs (including volatile NAFTA negotiations), Canadian leisure travel to the US increased for the first time in four years in 2017—up 4.5 per cent over 2016—indicating that vendors of travel insurance may continue to enjoy robust market growth south of the border. According to a recent report from the Conference Board of Canada (CBoC), when asked about those factors that influenced their travel decisions, the “vast majority” of (Canadian) outbound travellers reported that disease/outbreaks (64.9 per cent), political uncertainty (60.2 per cent), terrorism/security concerns (59.4 per cent), and extreme weather events (54.6 per cent) had no impact on their trip planning. On the other hand, the ups and downs of the loonie vis-à-vis the US dollar did have some effect on travel decisions. Fortunately, the relative strength of the loonie throughout much of 2017 did have a salutary effect on travel to…

Applying to a Canadian University? Join the Throng, But Plan Your Health Insurance Well

As Canadian universities step up recruitment of foreign students—whose tuition may range up to two or three times that of domestic students, depending on the province—some questions are being raised about the perception that domestic applicants may be losing out, even when they have higher grade point averages. In a contentious research report, University of British Columbia economist and associate professor Peter Wylie observes that some BC high school graduates are being denied entry to campuses of their choice or even forced to go out of province, while international students with the same or lesser grade point averages are being accepted. In response to Professor Wylie’s comments, UBC Vice-Provost Pamela Ratner, who oversees enrollments, charges that “it is a myth that international students displaced domestic students.” She adds that “international and domestic students do not compete with each other when UBC is reviewing student applications; they are adjudicated in separate…

Travel Insurance Sellers and Customers Need to Get on the Same Page

As Canadian insurance regulators intensify their efforts to enhance consumer protections and confidence in travel insurance, brokers and agents are faced with a dilemma: on the one hand, simplifying the purchase of products; on the other hand, ensuring they are appropriate for the specific health and travel needs of their customers. It’s a balancing act that often pits the imperatives of medical underwriters against those of marketers. And it doesn’t get any easier when clients in less-than-perfect heath are confronted by the need to complete—often by telephone, or via the Internet—health questionnaires replete with medical (and legal) terminology that requires searching out definitions further down the page or in another part of the policy. Interviewing applicants is no easy job For agents assisting customers in completing applications by phone, navigating through multilayered questions and recording their responses accurately is no easy job. Without actually recording the interviews, there is…

Five Tips to Speed up Your Travel Insurance Claim

When purchasing travel insurance, holiday-goers are buying into the promise that they will have peace of mind for their vacation. That doesn’t just involve accident or non-accident protection. It extends to the turnaround time of the insurance company once a claim has been made, and the speed in which the insured gets paid. Travellers are often worried about receiving payment from their insurance company after making a claim. What they don’t realize, however, is that insurance claim turnarounds are often held up due to a lack of healthorganization from the insured. Submitting your travel insurance claim correctly will help expedite the claims process. Read on to find out our top tips for submitting your travel insurance claim correctly. Choose wisely It’s important to choose the right travel insurance policy for you. The policy should cover your individual medical needs, should prepare you for non-medical assistance if needed, and should…

Heads Up for Quebec Travel Insurers: Are Warning Labels in Your Future?

Are travel insurance products becoming too complicated to be sold directly to consumers over the Internet or through social media outlets? According to Flavio Vani, president of Quebec’s financial advisors’ organization Association professionnelle des conseillers en services financiers (APCSF), if pending legislation (Bill 141) is enacted in the National Assembly later this year, as expected, all online purchases of insurance products offered in the province without the advice of a registered financial professional should carry warnings similar to those posted on cigarette packages. In an interview for the Insurance and Investment Journal, Vani states that the APCSF has submitted a proposal to the Quebec government asserting that it wants direct sales of financial products to carry an explicit warning that online purchases of insurance products without the advice of a registered professional (who would first analyze the customer’s personal financial situation) “could have a significant impact on an individual and…