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Canadians Show Growing Satisfaction with Travel Insurance

Travel insurers have long been criticized for the complexity of their policies, heavy-handed use of medical and legal language in their applications, and their alleged tendency to deny, deny, deny claims. But according to a new public opinion research poll, commissioned by the Canadian Association of Financial Institutions in Insurance (CAFII), a non-governmental, non-profit watchdog association advocating a more transparent insurance marketplace, more than 8 out of 10 Canadians who have purchased travel insurance are satisfied with the value they receive from the products they buy. Furthermore, according to a press release issued by CAFII, 98 per cent of people who made travel medical insurance claims in the past year said they were fully or partially paid, with only 2 per cent of claims being rejected. In addition, 91 per cent of claimants said they were satisfied with their claim experience from initial contact to final outcome. According to the…

The Eight-Month US Visa for Canadian Retirees: A Myth That Keeps on Coming

It happens every couple of years: broadcast and print media announce in bold headlines that Canadian retirees 55 years or older who can afford a second home in the US (owned or leased) will soon be allowed to live there for up to eight full months per year instead of the 182 days they are currently allowed under the B2 visitor visa. Sounds like great news for snowbirds who prefer slathering on sunscreen to shovelling snow. Just this month, an opinion piece in Canada’s Financial Post warned that tax increases on Canada’s middle classes were fuelling a brain drain of doctors, nurses, tech workers, and entrepreneurs to the US and elsewhere, adding, “Just watch the enormous economic damage done when Congress extends its permission for snowbirds by two months—to eight months a year—to stay in the U.S. without becoming taxable.” Well, let’s just hang on here As I said,…

How to Prepare for Emergency Situations at Home or Abroad

In April 2018, Toronto was shaken after an attack with a rented van in the North York area has left 10 dead and 15 others wounded. In a city that is generally known to be safe, this tragic event feels particularly jarring. It’s difficult to predict senseless attacks such as this. And while Toronto is in mourning today, one horrific act of violence will not alter the character of the city: at large, Toronto is still a safe place. For travellers heading to Toronto or anywhere else around the globe, it’s important not to let events like this deter you from getting out there and exploring the world. Rather than avoid making plans, the best thing that you can do is be prepared in the event you encounter an emergency at home or abroad. Measures for keeping safe Be prepared: If you are heading abroad, make sure to remain…

Canadian Travellers to Cancun: Be Vigilant

With more than two million Canadians visiting Mexico annually, travel insurers and other travel professionals need to warn their clients of increasing violence (due mostly to drug cartel activity) in the highly popular tourist area in and surrounding Cancun. More than half of all Canadian visits to Mexico are made to Cancun, and Mexico is Canadians’ second-most-visited country, next to the US. So far this year, 113 people have been killed in the Cancun area. The most recent spate of violence occurred in early April, when 14 murders (all considered drug-trade-related) occurred within 36 hours—generating headlines in newspapers around the world. Though Mexican authorities have explained that most of these deaths were confined to individuals involved in the growing drug cartel wars, there have been some innocent bystanders killed or wounded; and armed military guards have since been stationed at key points throughout the area to safeguard tourist resorts and…

Travel Insurance Sellers and Customers Need to Get on the Same Page

As Canadian insurance regulators intensify their efforts to enhance consumer protections and confidence in travel insurance, brokers and agents are faced with a dilemma: on the one hand, simplifying the purchase of products; on the other hand, ensuring they are appropriate for the specific health and travel needs of their customers. It’s a balancing act that often pits the imperatives of medical underwriters against those of marketers. And it doesn’t get any easier when clients in less-than-perfect heath are confronted by the need to complete—often by telephone, or via the Internet—health questionnaires replete with medical (and legal) terminology that requires searching out definitions further down the page or in another part of the policy. Interviewing applicants is no easy job For agents assisting customers in completing applications by phone, navigating through multilayered questions and recording their responses accurately is no easy job. Without actually recording the interviews, there is…

Mexico Travel Warning for Parents of Student Spring Breakers

Recent Canadian and US government warnings cautioning travellers about potential terrorist activity in Mexico’s Western Caribbean resort area of Quintana Roo state (including Cancun, Cozumel, and Playa Carmen) have once again emphasized the need for travel insurance for all ages, especially teenage students who are “breaking loose” for spring and Easter vacations. The warnings, issued by both governments on March 7 and 8, came in the wake of an explosion on one tourist ferry travelling from Playa Carmen to Cozumel, and the discovery of an unexploded bomb on another. These events have firmed up evidence of new drug cartel activity reaching into these areas, which thus far had been relatively free of the violence wracking much of the northern and western (Pacific) states in recent years. The government warnings, based on unidentified “ongoing security threats,” have subsequently been narrowed down, but the US State Department continues to restrict its own…

Buying a Cruise? Choose Carefully—It’s Not Always Paradise

Over the next 12 months, Canadians will take more than 750,000 ocean cruises, most of them heading out of ports in the Southern US, mostly from Florida, Texas, or California. Cruising is the fastest-growing vacation activity for Canadians of almost all age groups, and that’s not likely to change given the number of new vessels. There is no shortage of choice, either in itinerary or price point. But that does not mean you should make your cruise choice casually, without doing some homework. Along with the romantic appeal and imagery that cruise lines use in selling their products, there are some darker stories about ships being stranded due to mechanical problems, intrusions of Norovirus, the occasional “man or woman overboard” horror story, and every once in a while a story like one published recently in the Miami Herald concerning ships failing to meet government-established sanitary standards, with spot inspectors finding…

Five Tips to Speed up Your Travel Insurance Claim

When purchasing travel insurance, holiday-goers are buying into the promise that they will have peace of mind for their vacation. That doesn’t just involve accident or non-accident protection. It extends to the turnaround time of the insurance company once a claim has been made, and the speed in which the insured gets paid. Travellers are often worried about receiving payment from their insurance company after making a claim. What they don’t realize, however, is that insurance claim turnarounds are often held up due to a lack of healthorganization from the insured. Submitting your travel insurance claim correctly will help expedite the claims process. Read on to find out our top tips for submitting your travel insurance claim correctly. Choose wisely It’s important to choose the right travel insurance policy for you. The policy should cover your individual medical needs, should prepare you for non-medical assistance if needed, and should…

Chinese New Year 2018: Why is it year of the dog and what does it mean?

Happy Chinese New Year 2018! The annual event marks one of the most colourful and lively celebrations, with festivals held in most major cities across the world. Chinese New Year brings with it vibrant parades and colourful celebrations, but what is Chinese New Year? When is it celebrated and what does it mean? Chinese New Year has become a global celebration. Not only is it celebrated by the country of China and those with Chinese ancestry, it’s celebrated by people from across the world, of all different cultures and religions. Some 3 billion trips are expected to be taken during the Chinese New Year, so travellers should be prepared for delays and security risks no matter where they’re heading. Here is everything you need to know about the Chinese holiday known as Spring Festival. How is Chinese New Year celebrated?  Chinese New Year, also known as Spring Festival, is…

Heads Up for Quebec Travel Insurers: Are Warning Labels in Your Future?

Are travel insurance products becoming too complicated to be sold directly to consumers over the Internet or through social media outlets? According to Flavio Vani, president of Quebec’s financial advisors’ organization Association professionnelle des conseillers en services financiers (APCSF), if pending legislation (Bill 141) is enacted in the National Assembly later this year, as expected, all online purchases of insurance products offered in the province without the advice of a registered financial professional should carry warnings similar to those posted on cigarette packages. In an interview for the Insurance and Investment Journal, Vani states that the APCSF has submitted a proposal to the Quebec government asserting that it wants direct sales of financial products to carry an explicit warning that online purchases of insurance products without the advice of a registered professional (who would first analyze the customer’s personal financial situation) “could have a significant impact on an individual and…

For Canadian Travellers: US Travel Future is Upbeat, But Do Your Homework

With the US economy booming, thanks to a surging stock market, record low unemployment, rising wages, and sharply lowered personal and corporate taxes, consumers are showing a growing confidence about spending more of their family budgets on travel. According to the most recent report by international business consulting firm Deloitte: of the six major segments that comprise the US travel industry (airlines, lodging, car rentals, cruises, rail, and travel packaging), a strong five per cent growth is forecast for 2018, setting the USA travel industry on course to hit a record-breaking $370 billion by year’s end. For Canadian travellers, who make about 25 million overnight trips to the US annually (that doesn’t count day trippers crossing over for a few hours), that means an expanding choice of locations and activity interests at all price levels; competitive (cheaper) airline fares; more hospitality and dining options—in short, more bang for your buck.…

Travel Insurance and Drinking: Read Your Policy

Last fall, the CBC brought widespread public attention to the case of a Canadian who, while visiting relatives in the US, fell down a flight of stairs after drinking alcohol, required treatment in hospital for a brain injury, and ultimately had his travel insurance claim denied, purportedly, because he had too much to drink. The response from some in the media was mainly critical of the insurer for not having “warned” the traveller ahead of time that an accident caused by alcohol impairment could invalidate his coverage That should not have come as a surprise to anyone as every travel insurance policy issued in Canada excludes coverage for medical emergencies caused or contributed to by alcohol—or other intoxicants—just as it excludes coverage for known unstable pre-existing conditions, terminal diagnoses, and failure by those insured to disclose their true medical conditions when applying for products. Travel insurance was never designed to…