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MSH International Boosts Its Global Expansion With New Health and Travel Insurance Products and Services

MSH International (Americas) announced today that it is accelerating its international expansion and services to meet the growing demand for its comprehensive, global health insurance products. Adding to the company’s great products and services a new suite of offerings addresses up-to-the-minute needs of leisure and business travelers alike and includes: LivExpat, a new generation of flexible and cost-efficient international health insurance plans MSH Navigator, a mobile application, with geo-tracking capabilities, security warnings, travel and city guides, two-way communication and single-touch access to emergency and provider networks MSH ASSISTANCE, a comprehensive product offering with round-the-clock multilingual medical assistance, emergency evacuation, repatriation and risk management to travellers, worldwide. Born of a 2017 merger between MSH International and Ingle International, a supplier of international insurance solutions for travellers, students and expatriates since 1946, MSH International continues to experience rapid international growth. Together with its continuous product innovation, tailored facilities, global capabilities, customized web…

Who Pays When Airlines Ground Your Flight?

Disruptions caused by the grounding of 737 Max fleets worldwide have caused many thousands of travellers to dig into their travel insurance policies to see who pays for their delays, re-routings, unanticipated airport meals, extra nights in vacation locations, taxis back and forth between airports and hotels, rebooking airline fees, and on and on. These unexpected costs can add up, especially if you’re travelling in family groups. Already, one large US travel insurance aggregator has noted that simply “fear” of flying on a 737 isn’t enough for an insurer to pay for any rebooking fees, and most airlines are not obligated to do so. National regulations on such payments vary a lot from country to country. What is clear, though, is that if an airline does agree to pay for rebooking, or other out-of-pocket personal charges caused by the disruption, or if the airline offers vouchers for future flights, your…

New Product Launch: LivExpat. Customizable Benefits That Will Save Your Clients Money.

MSH AMERICAS announces the launch of LivExpat – A flexible, affordable international health insurance plan for 1 – 150 lives. LivExpat is the beginning of a new generation of flexible, cost efficient and innovative international health insurance plans. Designed to meet the needs of the ever-changing global traveler and SME’s. LivExpat fully insured plans give you choice; Emergency medical only coverage or Comprehensive medical coverage with optional Disability, Life and AD&D. These plans provide insurance protection with several duration options and mix and match benefits to best suit you and or your employees. Medical including hospitalization, routine and vision care, and prescription drugs, and optional dental care; Evacuation including transportation, hospitalization and repatriation; Employee Assistance Program Life & Disability, including Life, Long-Term Disability, Temporary & Permanent Total Disability, and Accidental Death & Dismemberment benefits. LiveExpat includes access to MSH‘s exclusive Provider Network of more than a million healthcare professionals around…

無論您是在國外工作還是留學,都要在春節期間保持傳統過新年!- Whether You Are Working Or Studying Abroad, Keep The Tradition Alive During Chinese New Year!

新年快樂 – Happy Chinese New Year! Or in Hong Kong and other Cantonese regions, 恭喜發財 – it means congratulations on the fortune. A Little History Chinese New Year, also known as Spring Festival, has taken prominence and is celebrated all over the world. This New Year celebration is actually the longest Chinese holiday of the year (lasting 15-16 days) and is celebrated on a different day every year. Why? Because it follows the lunar calendar – the movement of the moon. This tradition has been around for almost 4000 years since the Han Dynasty in 202 BC-220 AD.  The Emperor commanded the use of the lunar calendar and it has been put into practice ever since. 2019, Year of the Pig Every year is represented by a different Chinese zodiac sign. 2019 is the year of the pig – a year of fortune and luck! A pig represents wealth, honesty,…

Join Our World Wanderer Club! Experience the World in a Whole New Way.

World Wanderer Club  We are excited to introduce the new and exclusive “World Wanderer Club” to you travel lovers! If you’re looking for new places to go, travel secrets and tips, the right products to assist your trips, helpful travel blog posts on current events, and special travel perks, discounts, and contests – this is a travellers’ wonderland for you! We hope to inspire you to travel and see the world just like we do and to discover places you never knew about.  You can gain a new perspective and educate yourself by travelling abroad as well as learning how to protect yourself when you’re away from home. You can always have fun, but you’ll have the most fun when you’re prepared! Our World Wanderer Club is your resource for: International travellers Canadian travellers and Visitors to Canada Special risks and adventure travellers Group travellers International student travellers Snowbirds Expatriates…

SUNx & Ingle International Announce SDG-17 Climate Resilience Partnership

KATOWICE, Poland and TORONTO, Dec. 11, 2018 /CNW/ – A Climate Resilience partnership, focussed on creating 100,000 Strong Climate Champions by 2030 was announced today at COP 24 in Katowice, Poland. The partnership, which was made in the spirit of SDG-17, is between leading Canadian-based global travel risk management and travel insurance provider Ingle International Inc., and SUNx (Strong Universal Network), which focusses on Climate Friendly Travel. The partnership is founded on a shared commitment to develop the Maurice Strong Legacy Scholarship Program, with Ingle International as its first global sponsor. Speaking from COP 24 – the United Nations Climate Change Conference, Professor Geoffrey Lipman, Co-founder of SUNx, said: “We are honoured to announce our partnership with Ingle International to launch the global rollout of the Maurice Strong Legacy Scholarship Program. This will create 100,000 “Strong Climate Champions” by 2030, in every UN State, to help to drive the behavioural change and influence the fundamental government and industry actions needed to tackle Climate…

Relocation Series – Moving to Shanghai, China

Welcome to our Relocation Series! Looking for better opportunities? Want to make a big life change? Finally found the dream destination you want to move to? Our Relocation Series consists of the most popular destination choices for expatriates to relocate to. We will include all the details you need to know on each country and factors to determine if it would be the perfect fit for you! Let us make your life easier for this next big step you are taking. A comprehensive guide for moving to and living in Shanghai Languages The language most widely spoken in China is Mandarin. In Shanghai, residents also have their own dialect called Wu Chinese. English is not widely spoken or understood in this area. Money The Chinese Yuan Renminbi (CNY) is used here. There are ATMs in big cities and towns but China is still largely a cash culture so do…

Dark Tourism – Do You Dare?

What Is Dark Tourism? Travel to places historically associated with death and tragedy. Morbid right? But here’s the reasons tourists visit Dark Tourism sites 1 – Curiosity 2 – Step back into history & feel the impact of the events 3 – Understand what happened first-hand 4 – Pay respects & visit memorials 5 – Experience the creation of reflective memories 6 – Remember what it is to be human People go for many reasons, but ultimately, it just means you are interested in learning about life and history. If you dare to go…here are some of the top Dark Tourism destinations & most Haunted places in the world Bran Castle, Romania The home of Bram Stoker’s “Dracula” seems to be based on this Romanian castle on the border between Transylvania and Wallachia. The former seat of the infamous Vlad the Impaler, Bran Castle is now a museum for…

StudyInsured: Your One-Stop Shop for International Student Insurance

Looking for the best travel insurance coverage for your international student(s)? Look no further – StudyInsured has it all! From protecting a student’s medical needs, to the accessibility of 24/7 multilingual emergency assistance services, and even a Stay Healthy at School Program. Read our latest press release on why StudyInsured is your one-stop shop for International Student Insurance. Are you an international student? Let us help you feel at home while you study abroad. We cover all your health insurance needs, give you easily accessible resources for navigating the healthcare systems, provide physical and mental wellness support through the Stay Healthy at School program, 24/7 claim services should you need assistance, and much more. For more information, visit https://www.inglestudents.com/studyinsured/, call us at 1-855-649-4182 or email us at studentteam@studyinsured.com.

Relocation Series—Moving to Paris, France

Welcome to our Relocation Series! Looking for better opportunities? Want to make a big life change? Finally found the dream destination you want to move to? Our Relocation Series consists of the most popular destination choices for expatriates to relocate to. We will include all the details on what you need to know on each country and factors to determine if it would be the perfect fit for you! Let us make your life easier for this next big step you are taking. A comprehensive guide for moving to and living in Paris Languages The official language is French. English and Spanish are the next most common languages spoken in Paris. Money The Euro (EUR) is used and credit cards are accepted in a large number of shops, hotels, and restaurants. Safety Paris has an overall medium risk to safety: while generally not dangerous, it is…

Is Relief in Sight for Medical Student Debt?

For many of Canada’s best and brightest, the prospect of a career in medicine is dampened by the reality of mounting student debt, into the six figures in many cases. And it’s not just obtaining the MD that’s challenging: it’s the years beyond, working toward the specialty accreditation that generates the fees needed to pay off that debt—a need that often diverts graduates away from lesser-paying fields like family medicine. It’s a vicious cycle. But a recent announcement from New York University School of Medicine that it will begin offering free tuition to all current and future students—regardless of need—sparks some hope that new ways of funding medical education may be taking root. NYU, one of America’s top 10 medical schools (where the average annual cost is $55,018 USD), is taking the step thanks to an endowment from private sources that is currently valued at $450 million and is aiming…

Relocation Series—Moving to Mexico City, Mexico

Welcome to our Relocation Series! Looking for better opportunities? Want to make a big life change? Finally found the dream destination you want to move to? Our Relocation Series consists of the most popular destination choices for expatriates to relocate to. We will include all the details on what you need to know on each country and factors to determine if it would be the perfect fit for you! Let us make your life easier for this next big step you are taking. A comprehensive guide for moving to and living in Mexico City Languages The common languages are Spanish, Nahuatl, Maya, and Mixtec. English is also becoming more widely spoken. Money The Mexican Peso (MXN) is used. Credit cards are widely accepted and the country has an extensive network of ATMs. Safety Mexico has an overall medium risk regarding safety. Stay in the tourist zones to…

Warnings on Virtual Kidnapping Targeting Chinese Students

A warning to international students, brought to you by StudyInsured. A new (but old) scam is underway, specifically targeting Chinese international students: virtual kidnapping. It sounds bizarre when you first hear the words—how do you kidnap someone virtually? Doesn’t kidnapping require a person to be… physically there? Apparently not. Scam artists have had to up their game and get more creative with their schemes over the years as security measures have been tightening up and the general population has become more aware of when someone is trying to defraud them. In comes virtual kidnapping. While Canada is overall a safe destination for international students, travelling such a long distance away can naturally cause anxiety for students’ parents and loved ones left back home. This scam seeks to play on those fears by inventing a danger to the student that isn’t actually there. The history It started as a…

New Canadian Biometric Requirements in Place for International Students and Other Visa Holders

As of July 31, 2018, international students applying for Canadian student visas from Europe, the Middle East, and Africa are required to provide biometric facial photos and fingerprint data to Immigration, Refugees and Citizenship Canada (IRCC) officers when entering the country. The requirements will also apply to applicants for visitor, work, permanent residency, or refugee asylum visas. Applicants already in Canada are temporarily exempt from the requirements pending the establishment of biometric application processing centres in Canada starting in 2019. Canada’s Biometric Initiative program, which is designed to ease legitimate travel to Canada while protecting national security and preventing identify fraud, will be extended to applicants from Asia, Asia- Pacific, and the Americas starting December 31, 2018. Canada already collects biometric data from refugee applicants from 30 countries. Tourists from visa-exempt countries with valid Electronic Travel Authorizations (eTA) are exempt from the requirement, as are: Canadian citizens US nationals Citizenship…

Relocation Series—Moving to Toronto, Canada

Welcome to our Relocation Series Launch! Looking for better opportunities? Want to make a big life change? Finally found the dream destination you want to move to? Our Relocation Series consists of the most popular destination choices for expatriates to relocate to. We will include all the details you need to know on each country and factors to determine if it would be the perfect fit for you! Let us make your life easier for this next big step you are taking.   A comprehensive guide for moving to and living in Toronto Languages The official languages spoken are English and French. Chinese and Punjabi are the next most commonly spoken languages. Money The Canadian dollar (CAD) is used and credit and debit cards are accepted countrywide. It is recommended to use one of the most prominent banks that have ATMS scattered across the city. Safety Toronto…

Canadian Universities Get High Marks for Education, But a Bum Rap for the Weather

No generation is more susceptible to being influenced by the blogosphere and social media rants than applicants to colleges and universities—especially those anticipating studies in distant foreign countries. It’s challenging enough sorting through the academic choices, admission standards, visa requirements, and financial commitments that are critical to making choices about where to apply without also factoring in language barriers, social customs, and basic living issues like weather. Weather? To judge by the narratives floated in various forms of media directed at aspiring international students, discussions about weather appear to be a priority. Universities in Florida, Arizona, and Southern California use weather as a big recruiting plus—for obvious reasons. It seems to work. Bundle up? But when describing college choices in Canada, once the narrators get past the great cost advantages and international esteem given Canadian universities—the second or third paragraph of the blog or article tends to focus on…

Relocation Series—Moving to New York City, USA

Welcome to our Relocation Series Launch! Looking for better opportunities? Want to make a big life change? Finally found the dream destination you want to move to? Our Relocation Series consists of the most popular destination choices for expatriates to relocate to. We will include all the details on what you need to know on each country and factors to determine if it would be the perfect fit for you! Let us make your life easier for this next big step you are taking. A comprehensive guide for moving to and living in New York City  Languages The main languages spoken are English and Spanish. There are as many as 800 languages spoken in NYC, and nowhere in the world has more languages than Queens, New York—so there should be little to no language barrier problems! Money The American Dollar (USD) is used and credit and…

International Students Love Montreal

Once again, Montreal has been ranked as the top North American city for international students in the highly prestigious QS University Rankings for 2018, the only Canadian city to make it to the top 10 most favoured slots. Noted by QS as Canada’s “cultural capital,” Montreal is applauded for its “multicultural makeup and inclusive ethos” as well as its laidback yet lively lifestyle, attractive boulevards, thriving creative industries, café culture, eclectic range of arts venues and nightlife—not to forget its internationally ranked universities. (McGill is currently ranked as 32nd in the world, and both the University of Montreal and Concordia University have also achieved respectable rankings.) To put matters in a tighter perspective, Montreal has slipped out of last year’s first-place ranking to be replaced in the #1 spot by London, then Tokyo, then Melbourne, in that order—but it remains ahead of all other Canadian cities and any or all…

How to Prepare for Emergency Situations at Home or Abroad

In April 2018, Toronto was shaken after an attack with a rented van in the North York area has left 10 dead and 15 others wounded. In a city that is generally known to be safe, this tragic event feels particularly jarring. It’s difficult to predict senseless attacks such as this. And while Toronto is in mourning today, one horrific act of violence will not alter the character of the city: at large, Toronto is still a safe place. For travellers heading to Toronto or anywhere else around the globe, it’s important not to let events like this deter you from getting out there and exploring the world. Rather than avoid making plans, the best thing that you can do is be prepared in the event you encounter an emergency at home or abroad. Measures for keeping safe Be prepared: If you are heading abroad, make sure to remain…

Applying to a Canadian University? Join the Throng, But Plan Your Health Insurance Well

As Canadian universities step up recruitment of foreign students—whose tuition may range up to two or three times that of domestic students, depending on the province—some questions are being raised about the perception that domestic applicants may be losing out, even when they have higher grade point averages. In a contentious research report, University of British Columbia economist and associate professor Peter Wylie observes that some BC high school graduates are being denied entry to campuses of their choice or even forced to go out of province, while international students with the same or lesser grade point averages are being accepted. In response to Professor Wylie’s comments, UBC Vice-Provost Pamela Ratner, who oversees enrollments, charges that “it is a myth that international students displaced domestic students.” She adds that “international and domestic students do not compete with each other when UBC is reviewing student applications; they are adjudicated in separate…

Mental Health: Where can students find support?

Less than three weeks ago, on March 15, hundreds of students from the University of Waterloo walked out of their class to demand better mental health services on campus. Holding placards and chanting, the students each took it in turns to speak about their experiences with the university’s mental health services. Some spoke of long wait times to see a counsellor, while others said they felt “unheard” after meeting them. The protest, organized by the students themselves, was in response to the recent suicide death of a 22-year-old student who took his life at the university’s student residence at the beginning of March. It’s clear that there is a need for increased mental health support, and that applies to all walks of life – not just schools. School can be a difficult time for anyone, especially those travelling abroad to study. A young person is forced out of their…

Travel Insurance Sellers and Customers Need to Get on the Same Page

As Canadian insurance regulators intensify their efforts to enhance consumer protections and confidence in travel insurance, brokers and agents are faced with a dilemma: on the one hand, simplifying the purchase of products; on the other hand, ensuring they are appropriate for the specific health and travel needs of their customers. It’s a balancing act that often pits the imperatives of medical underwriters against those of marketers. And it doesn’t get any easier when clients in less-than-perfect heath are confronted by the need to complete—often by telephone, or via the Internet—health questionnaires replete with medical (and legal) terminology that requires searching out definitions further down the page or in another part of the policy. Interviewing applicants is no easy job For agents assisting customers in completing applications by phone, navigating through multilayered questions and recording their responses accurately is no easy job. Without actually recording the interviews, there is…

E-cigarettes: The Rise of Vaping and its Effects on International Students

Are you an international student? Do you smoke e-cigarettes? If you answered yes to both, then it may be time you double-checked the small print on your insurance policy. Many insurance plans do not cover injuries incurred while under the influence of illicit substances, something that is becoming increasingly common to add to e-cigarette devices. E-cigarettes (otherwise known as vapes) became hugely popular in the North American and European markets in 2009, with sales experiencing exponential growth ever since. It’s estimated that Canada has between 308,000 and 946,000 vape users, with numbers steadily climbing each year. Despite many governments around the world—including the US and the European Union—introducing new regulations to govern vaping, there has been a surge in children and young adults who are up the habit. It is believed that today more high school children and college students use e-cigarettes than those who smoke. While some scientists believe…

Five Tips to Speed up Your Travel Insurance Claim

When purchasing travel insurance, holiday-goers are buying into the promise that they will have peace of mind for their vacation. That doesn’t just involve accident or non-accident protection. It extends to the turnaround time of the insurance company once a claim has been made, and the speed in which the insured gets paid. Travellers are often worried about receiving payment from their insurance company after making a claim. What they don’t realize, however, is that insurance claim turnarounds are often held up due to a lack of healthorganization from the insured. Submitting your travel insurance claim correctly will help expedite the claims process. Read on to find out our top tips for submitting your travel insurance claim correctly. Choose wisely It’s important to choose the right travel insurance policy for you. The policy should cover your individual medical needs, should prepare you for non-medical assistance if needed, and should…

Mental Health: What it Means for International Students and How You Can Help

Travel blogs and the Instagram community have set a narrative, from the outside at least, that those who live abroad for an extended period of time are extroverts, with a healthy state of mind. This simply isn’t true, and I’m sure many of those bloggers will be the first to admit it. Travelling and studying abroad changes every aspect of a person’s life, and this, whether for better or worse (or both), has an impact on their mental health. Studying abroad takes courage. It requires a young person to jump into the unknown. The reality of studying abroad is that a young adult is taken out of their comfort zone; they are away from their childhood friends, in a different country to their family, and, in many cases, delving into an entirely new way of living and perceiving the world. This adjustment takes time. Those extra pressures are adding to…

Chinese New Year 2018: Why is it year of the dog and what does it mean?

Happy Chinese New Year 2018! The annual event marks one of the most colourful and lively celebrations, with festivals held in most major cities across the world. Chinese New Year brings with it vibrant parades and colourful celebrations, but what is Chinese New Year? When is it celebrated and what does it mean? Chinese New Year has become a global celebration. Not only is it celebrated by the country of China and those with Chinese ancestry, it’s celebrated by people from across the world, of all different cultures and religions. Some 3 billion trips are expected to be taken during the Chinese New Year, so travellers should be prepared for delays and security risks no matter where they’re heading. Here is everything you need to know about the Chinese holiday known as Spring Festival. How is Chinese New Year celebrated?  Chinese New Year, also known as Spring Festival, is…

Travel Insurance and Drinking: Read Your Policy

Last fall, the CBC brought widespread public attention to the case of a Canadian who, while visiting relatives in the US, fell down a flight of stairs after drinking alcohol, required treatment in hospital for a brain injury, and ultimately had his travel insurance claim denied, purportedly, because he had too much to drink. The response from some in the media was mainly critical of the insurer for not having “warned” the traveller ahead of time that an accident caused by alcohol impairment could invalidate his coverage That should not have come as a surprise to anyone as every travel insurance policy issued in Canada excludes coverage for medical emergencies caused or contributed to by alcohol—or other intoxicants—just as it excludes coverage for known unstable pre-existing conditions, terminal diagnoses, and failure by those insured to disclose their true medical conditions when applying for products. Travel insurance was never designed to…

Planning to Study Abroad in Canada? Here’s What You Need to Know about Health Coverage

Because I have a 15-year-old grandson who is intent on studying medicine, I have been paying very close attention to the growing tidal wave of international students applying to Canada’s universities. I should explain that although Zachary lives in the United States, he is a dual Canadian/US citizen, and would therefore have a clearer road to enrollment at, say, the University of Toronto or McMaster than would a student with no Canadian connection who would have to navigate the various visa requirements.  I am also very aware that Canadian medical schools are a lot cheaper than comparable-quality US schools. What my research has also turned up is that as of the last census taken by the Canadian Bureau for International Education, in 2015 there were more than 350,000 international full-time students enrolled in Canadian colleges—that is almost 100,000 more than five years earlier—and is getting very close to the 450,000…

Canadian Outbound Travel Forecasts and Safety Advice for 2018

With consumer confidence the highest it’s been in four years, and with overall travel numbers for the first eight months of 2017 up 5.3 percent over the same period in 2016 (23.1 million trips—not counting single-day, cross-border travel), it appears that Canadians will be taking to the roads, skies, and seas in near-record numbers in 2018.1 That’s a good thing. But with increasing options to visit farther-flung locations coming available, you will also have to become astute navigators and travel planners. What may be a prime vacation or tour destination one day can generate warning signals overnight that need to be spotted, heeded, and avoided. Fortunately, with phone and online access to government travel advisories instantly available, there is no reason for you to be short of current information when either planning or embarking on any trip to any location—and you should take no location’s safety for granted. For example,…

Canada’s Dual Citizens: Many “Pros,” But a Few Cautions

As Canada becomes more culturally diversified (almost one million Canadian citizens are also citizens of other countries), international travel requires increasing care and attention to detail. For example, in 2016, the Canadian government imposed a rule requiring all Canadian citizens who were also citizens of other countries to have Canadian passports when entering by air. (Canadian/US “duals” were exempted). The rule ruffled a few feathers, particularly among Canadians who had been living abroad for many years and had to scurry about trying to get passports just so they could visit family and friends “back home.” In addition, Canada is one of the most welcoming nations for citizens of other countries who wish to be permanent residents—which means, if they are successful in obtaining PR status, they have virtually all of the rights and responsibilities of citizens, except the right to vote, or run for elected office. But they are also…

Partner with Your Doctor when Applying for Travel Insurance

Among the most frequent stories I hear from Canadians who have had their travel insurance claim denied are: “My doctor never told me I had a heart murmur” or “he didn’t say that heart pill was for atrial fibrillation” or “my CT scan didn’t show anything abnormal”—so why would they have reported any of this on their application? Why? Because it’s up to you to know what’s in your medical record when filling out an insurance application—and if your claim is denied for non-disclosure or because you had a pre-existing condition that wasn’t “stable,” you are the one who will have to pay the bill. And no matter how strongly your family doctor protests your denial in a letter after the fact, you are still responsible for providing accurate and up-to-date information to the insurer. The decision to pay your claim or deny it will be made on the basis…

Know Who Pays When Your Flight Doesn’t Go Up

This past summer, two of the UK’s biggest airlines stranded hundreds of thousands of travellers in distant locations by cancelling flights at the last minute and invalidating reservations for future flights already planned: Ryanair because of pilot scheduling problems, and Monarch Airlines because it suddenly went out of business—virtually overnight. What about all of those passengers left stranded overseas? Thanks to some quick action by Britain’s Civil Aviation Authority, and a special consumer protection program in which most vacationers book their trips with specially licensed and bonded travel organizers, most were returned home relatively quickly on aircraft chartered by the CAA at no cost to themselves. But at first glance it was not quite so clear as angered passengers were told by airline staff to call their travel insurers for assistance home and recompense for the costs of making and paying for alternate arrangements. At which point the Association of…

2018 Travel Tips for Cuba and Mexico—What Happens Now?

Cuba and Mexico, hit by severe natural disasters this fall, would ordinarily welcome more than 2.5 million Canadians between them this coming year, most during the first four months of 2018. But tourism services in both countries—Cuba battered by Hurricane Irma, and Mexico by two massive earthquakes—are on edge, wondering if the anticipated flow of foreign visitors will dry up given the images of mass destruction that were transmitted out of their countries in September. Let’s take them one at a time. Cuba Despite the dramatic pictures of gigantic surf breaking over Havana’s Malecón (the iconic waterfront esplanade), and the flooding along the entire north shore of this tourism-dependent country, most hotels, restaurants, rum and cigar factories, and historic sites are expected to be fully operational and ready for the winter season beginning in December. Though news of Irma forced a spate of hotel cancellations for early 2018, the…

Know Your Insurance. Know Your Doctor Too

If you have any chronic conditions such as hypertension, diabetes, osteoporosis or COPD, applying for travel insurance can be somewhat intimidating. After all, you’re not a doctor and the terminology in some of those medical questionnaires is not written in common everyday language. It is a legal contract. Still, if you’re asking to be covered for a foreign trip—short or long—you need to give the insurer a clear, accurate picture of your health status: have you had any new diagnosis or recurrent symptoms over the past 3, 6, or 12 months; have you been treated by a physician, been referred to a specialist, undergone  tests, are awaiting tests or test results, been prescribed new medication, or had your dosage changed, during that time period? Have you talked to your doctor? In preparing for a trip, have you discussed the status of any chronic conditions with your family doctor? Has…

Travel Insurance Claim Denial? Demand Answers

If you’ve ever had a travel insurance claim denied, you know how frustrating it can be to get an answer in plain language that tells you why an insurer won’t pay. First of all, let’s get one fable taken care of: Insurers do not routinely deny claims and pay only those for clients who fight back. 95 percent of all travel insurance claims submitted are paid. But if you are among the unfortunate few to receive a claim denial letter and you don’t understand why, you should ask for clarity.  It’s your right. What to do Get right back to the insurer, or the party that sent you the denial letter (it could be the insurer’s assistance company), and ask for a detailed, written report that you can study at your leisure, or take to your doctor. Ask to have key words—such as “pre-existing condition,” “stable,” “condition,” “exclusion,” “eligibility,”…

Do Travel Insurers Cover Pre-existing Conditions?

Given that most people have some health imperfections, it would be unreasonable—and bad business—if travel insurers precluded all pre-existing conditions from coverage. High blood pressure, high cholesterol, irregular heartbeat, circulatory issues, and many other symptoms and conditions that can be controlled and stabilized by medications and periodic physician assessments. These types of things are routinely covered in travel insurance policies—if the insurers are made aware of them before issuing the policy, and if the insured customers understand the limitations placed on that benefit and coverage. In covering pre-existing conditions, the most important thing insurers need to know is whether or not they are stable, how long have they been stable and what medications and treatments they have required to keep them stable. Essentially, what risk are insurers undertaking in covering them? This leads to the biggest question of all: what is “Stable,” anyway? Many Canadians, before leaving on longer trips,…