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New Alerts for EU-Bound Holiday Season Travellers

Reports of COVID infection rate spikes, growing objections to government lockdowns, and frustration with constantly changing vaccination passport rules are sparking recurring public protests throughout much of the European Union. According to Schengen News, protestors in Austria, Italy, the Netherlands, Belgium, Germany, and Croatia are resisting enforced lockdowns of indoor restaurants, bars, ice cream shops, sporting events, museums, cinemas, and even private parties. Though most of the protests have been peaceful, some—particularly in the Netherlands—have led to material damage, violence, and arrests. Consequently, Canadians planning holiday travel to Europe need to make doubly sure they have the proper documents, are thoroughly covered for COVID-related illnesses and trip cancellation expenses, and fully aware that individual countries in the EU can suddenly impose their own entry rules on travellers from other countries, as well as those within the EU. For example, effective November 22, Austria went into full lockdown on all…

What Canadians Need for Safe Travel to Europe and US

With borders re-opening now that COVID transmissions are generally abating, you need to know the requirements of all individual nations on your planned itineraries. And most important, consult with your travel insurance broker or agent to make sure you know the coverage benefits and exclusions of your insurance policy before heading to the airport. The pandemic has changed they way we travel. Don’t try to do it alone. Europe Bound? Canadian travellers heading for Europe will generally find their vaccine passports widely accepted as the European Union recently recommended COVID restrictions be lifted for fully-vaccinated residents of Canada and 18 other 3rd countries (non EU): including those with proof of restored immunity after having recovered from COVID infection. Fortunately, for Canadians, the EU accepts all vaccines that were used in Canada, including those used in combination with Astra Zeneca as meeting its criterion. However, though the UA has lifted its…

Rolling Back the Travel Advisory

With the Canadian government’s travel advisory lifted for the first time since March 2020, Canadians are eager to start exploring again. While cruise travel outside of Canada is still off the table and full vaccination against COVID-19 is needed 14 days before travel, our Canuck Voyage plan will help them to travel with confidence, peace of mind – and COVID-19 coverage. This includes up to $7,000,000 in coverage for: EMERGENCY SICKNESS & INJURY Treatment of unforeseen medical events HOSPITALIZATION Hospital fees including doctors, nurses, drugs, and tests AMBULANCE Ground, air, or sea ambulance to the nearest medical facility REPATRIATION Air transportation back home, if medically necessary AND DON’T FORGET: people who travel together qualify for an automatic 5% companion discount off their insurance policy! For details on the Government of Canada’s updated travel notice, visit https://travel.gc.ca/travelling/advisories. Contact us for more information on Canuck Voyage and our other insurance plans, HelpLine@americas.msh-intl.com+1…

Determined to Start Travelling Again? Learn the Landscape

When Canadians were surveyed in mid-summer about their future out-of-country travel intentions, it appeared that visits to the UK/Europe and Asia/Pacific were well down the list, with the United States, Mexico, and the Caribbean being the preferred choices, at least for the time being (according to data from the Conference Board of Canada). A major reason for that imbalance is the confusion and inconsistency about COVID testing requirements, vaccine passports, and the almost daily rule changes about what documentation or immune status is required to enter any given country. Most confusing is the narrative out of Europe which used to be easy to navigate thanks to the borderless entry requirements of countries in the Schengen Area. Show your passport to enter one member country and travel throughout the others without further border checks. No longer. The Schengen Area is a consortium of 26 mostly European countries dedicated to providing easier,…

Have a Pre-existing Condition? Don’t Give Up on Travelling

As travel insurance has evolved over the years, more and more people in less-than-perfect health have become eligible for coverage. That’s a good thing. But you still need to be mindful that travel insurance is supplemental to your government (provincial) health plan, not a substitute for it, and there are exclusions and limitations in all travel health plans you need to be aware of when selecting insurance. The most basic plans are those offered within credit card benefits, but they are generally short term (10, 15, or 30 days), usually designed for persons younger than 65, and generally do not cover medical emergencies caused by pre-existing conditions—although there are exceptions in higher-end credit cards for which you pay a premium. But even then, coverage for pre-existing medical conditions is very limited. Fortunately, having a pre-existing condition does not mean you can’t get excellent coverage in a dedicated travel insurance plan.…

How Travel Insurance Has Evolved—For Your Benefit

Since the onset of the coronavirus pandemic, travel insurance providers have made policy changes to better protect you from unforeseen events and situations beyond your control. This is important, as sooner or later, you can be sure we’ll be revisited by regional epidemics, pandemics, volcanic eruptions, hurricanes, civil demonstrations, or terrorist attacks—perhaps even wars. History has taught us that much. Over the next few weeks, we’re going to explore what’s new in travel insurance, what’s essential for you to know in fashioning the best coverage for you and your family as we return to normalcy, how to get the most value for your money, and how to earn peace of mind. When to cancel a trip—and how Let’s start with the issue that generated so much concern this past year: coverage for trips that were cancelled, interrupted, or delayed beyond endurance. Traditionally, Canadian travel insurance has primarily focused on emergency…

A COVID-19 Success Story. We Need One

Let’s look on the bright side—at a post-COVID success story—and realize that a new dawn is possible. Israel, a country of 9.3 million people, has freed itself of most pandemic restrictions after its daily new case rate dropped to less than 20, and more than 80 per cent of its citizens have been fully vaccinated in perhaps the most efficiently run vaccination program of all nations. At one point, as recently as this past January, Israel’s daily new COVID case numbers were peaking at 10,000 per day, proportionately the same as rates in the United States, which was among the hardest hit of all nations. And overall, this small nation, less than half the size of Nova Scotia in square kilometres, sustained close to 840,000 cases and over 6,400 COVID-related deaths (a rate of 71 deaths per 100,000 population—slightly more than Canada’s current death rate of 68 per 100,00). But…

No Consensus on Vaccine Passports

Throughout a world still bogged down by border restraints, the idea and processing of travel passes for those lucky enough to have been vaccinated against COVID-19 is raging ahead. Israel’s green passports In Israel, which leads the world in completed vaccinations (55 per cent), “green passports” have become common currency, and in many cases are mandatory for entry to concerts, restaurants, gyms, hotels, synagogues, businesses, stores, and everyday movement. Those that have them are first in line. Many others have to wait. To get a pass, you must first of all have been fully vaccinated for at least one week. Then after downloading a specified health department app to your Apple or Android phone, you must update your personal details, including personal ID number or passport number, phone numbers, and birth date, confirm the information is correct and confirm a code sent to your phone. You will then be sent…

Post-COVID: Summer Travel Is Not Impossible

As economies begin to open up—some timorously, others robustly—summer vacation travel is no longer an impossible dream… so long as you stay flexible, able to moderate your plans even up to the last minute if need be, and are prepared to compromise. Many travel insurers as well as suppliers such as air and cruise lines, hotels, and tour operators have modified their rules to allow for late-term cancellations, cash-back rebates in lieu of travel credits, and other pandemic-related disruptions. This bodes well for travel-deprived Canadians who have learned the value of preparing for the unknown, balancing risks and rewards, and daring to make choices. As Forrest Gump wisely said: “You never know what you’re gonna get.” Because of variations in COVID prevalence internationally, it’s unlikely that all borders will open synchronously. Even among European countries there is little harmony about inviting summer tourism. Nonetheless, we may well see more travel…

Pulling Back the Curtain on Lesser-Known Black Trailblazers

“When we’re talking about diversity, it’s not a box to check. It is a reality that should be deeply felt and held and valued by all of us.”—Ava DuVernay At MSH, we take pride in doing our part to help you travel and live with confidence. For Black History Month, we honour some of the more unheralded Black trailblazers who did just that, and as a result, shaped history. Their contributions transcended limits and norms, representing the best of all of us. Anton Wilhelm Amo (c. 1703–c. 1759) As the first African to earn a doctorate degree at a European university and the first to practice philosophy in Europe since Roman times, Anton Wilhelm Amo was an academic pioneer. His pride in his African heritage formed the basis of his philosophical work, challenging the legal basis of European slavery and contesting social norms. Mathieu da Costa (1589–1619) While the exact…

There May Be a Cruise in Your Future. Be Patient

If you feel the need to lift your spirits, plan ahead, “break free,” you could do worse than start scouring the Internet for deeply discounted cruise packages now being offered by the world’s leading cruise lines in anticipation of a post-COVID pent-up demand for leisure travel. You may have to wait until late 2021 to board—that appears to be the most realistic projection anticipated by cruise professionals at this point—but there aren’t that many travel options in the meantime. And cruise companies have loaded up their packages with plenty of safeguards to protect your investment should it be delayed further or should your plans change, for whatever reason—and you may not even have to give a reason. Full cash refunds on-demand are now standard throughout the industry. If not, 125 or 150 per cent credits for changes, cruise delays, or cancellations remain an option. It’s a buyers’ market as it’s…

Getting Worse Before It Gets Better: Why This May Be the Toughest Time of the Pandemic

Here we are at the end of January 2021, and it will soon be a year that we have been living through the pandemic. It’s been a difficult year with ups and downs, but I would consider right now to be the toughest time in the pandemic. When it all started in March 2020, we were in a state of shock. Suddenly, it became apparent how widespread the infection had penetrated in North America and around the world. We saw a serious situation unfold in Italy and New York City. We quickly shut everything down, hoping to gain some understanding of what exactly was going on and what we needed to do to contain the outbreaks. Then we slowly relaxed the stay-at-home measures and instituted newer ones, like wearing masks and physically distancing. In short, we learned how to be able to move around the world more safely: what to…

StudyInsured™ kicks off 2021 with newly streamlined, student-focused phone line, StudyInsured™ Assistance

PRESS RELEASE, TORONTO, February 1, 2021 – StudyInsured™ announced today the launch of StudyInsured™ Assistance, a single phone line providing all-encompassing medical assistance and mental health support for its students. The in-house line features centralized resources for students, via a single phone number, for all their assistance needs, including: • A crisis line for mental health support via the Stay Healthy at School program • Medical assistance and health care guidance • Insurance coverage queries and claim support. “It’s all about making sure the resources we provide to students are easily identifiable – the simpler, the better,” said Susanne Hendrickson, Director, Sales. With in-house assistance previously named Intrepid 24/7, the new branding of StudyInsured™ Assistance reflects the company’s commitment to simplifying and streamlining student products and support. Intrepid 24/7 will remain the company’s assistance line for white label services and various non-student clientele. StudyInsured™ has provided student insurance services for…

New US Rules Require COVID Test Results—Even if You Have Been Vaccinated

Effective January 26, 2021, all international travellers (including Canadians) flying to the US are required to show proof of a negative COVID-19 test taken within three days of departure, or validation from their physician that they have sufficiently recovered from infection by the coronavirus. The rule, issued by the US Centers for Disease Control and Prevention, in effect reciprocates a similar one effective January 7, issued by the Canadian government for international travellers flying into Canada. But an important adjunct to the CDC rule that is causing some confusion among seniors already vaccinated against the coronavirus insists that their vaccination doesn’t exempt them from the negative test requirement. It’s a head-scratcher, but it’s true. Even though you may have recently received your two jabs—either of the Pfizer/ BioNTech or the Moderna vaccine—you will still have to show proof of a negative test taken within three days of boarding your flight. Says…

Confused by Post-Brexit European Travel? No Sweat

Now that Brexit is a done deal, you might wonder how it will affect your summer or fall travel plans to Europe—assuming and hoping that COVID is by then brought under enough control that flying around the globe is safe again. Until that clearance is sounded, you should keep abreast of any changes to entry requirements for all countries to which you’ll be travelling and/or transiting through. Though entry to any country in the Schengen area (which covers 26 nations—most of them in the EU) normally allows Canadian and American citizens to travel without visas or further passport inspections, individual nations within this union have the right to impose temporary border inspections if certain emergencies (such as illicit migration surges or terrorist threats) emerge. Also, proof of health insurance coverage up to EU standards (at least €40,000) may be required at any stop along the way. Individual countries are increasingly…

Update on European Travel Authorizations: Deferred to 2022

Early in 2019 we alerted you to the European Union’s forthcoming travel authorization scheme requiring Canadians and Americans (as well as citizens of 60 other nations who do not normally require visas for European travel) to file for pre-authorization to visit any of its member countries as of January 2021.  The scheme, the European Travel Information and Authorization System (ETIAS), has been deferred to late 2022 to allow all member countries to better coordinate and come into compliance with each other. Nothing comes easily or without glitches in the EU’s multinational operations. That start date is also tentative as there is likely to be an official launch toward the end of 2022 but it will not be mandatory until 2023. Additionally, a 6-month grace period is planned to allow eligible travellers to become familiarized with the new regulations. So all we can say today is “for now you can relax,” but “stay…

It’s Your Policy. Take Responsibility. Take Your Time

More than ever, travel insurance products are giving customers in less-than-perfect health opportunities to leave home, visit friends and relatives in distant countries, and even indulge themselves in leisure activities that would have been unthinkable a decade or two ago. Even for the elderly, given their normal range of chronic conditions (e.g., high blood pressure, heart flutters, diabetes, artery or vein disorders), coverage may be available so long as their health has remained stable for specified periods (three months, perhaps six) and they have completed their medical questionnaires accurately and haven’t “shaded” the truth to gain a slight reduction in premiums. Such attempts at “savings” can turn into financial catastrophes if the insurer is forced to deny a claim for emergency medical services because you failed to fully or accurately disclose that you had been “checked out” for a respiratory condition within the past three months, or that your medication…

Winter is Coming: How to Best Protect Ourselves from COVID-19

We are still learning about transmission of the virus, SARS-CoV-2, that causes COVID-19. We have come to learn that the way this virus spreads is a bit more complicated than what we initially understood. Thankfully, the main mode of transmission is still felt to be through direct exposure to respiratory droplets that carry the infectious virus. These types of respiratory droplets are larger and heavier in size and rarely travel farther than six feet. They fall quickly to the ground or land on surfaces. If you are around someone who is infectious, your highest likelihood of catching the virus is if you inhale respiratory droplets that they have exhaled while you are in close contact with them. Hence the importance of masks, particularly in situations when you cannot adequately physically distance. The comfort in knowing that this is the main mode of transmission is that it offers us a mode of control.…

COMPLAINT EXAMINATION AND DISPUTE RESOLUTION POLICY

This policy is in compliance with the provisions set out in the Act Respecting the Distribution of Financial Products and Services (Quebec) pertaining to complaint examination and dispute resolution. 1. Purpose of the policy 1.1 The purpose of this policy is to set up a free and fair procedure for examining all complaints received by us (the “firm”). It is intended, in particular, to govern the receipt of complaints, the delivery of the acknowledgement of receipt to the complainant, the creation of the complaint file, the transfer of the file to the Autorité des marchés financiers (the “AMF”) and the compilation of complaints for the purpose of preparing and filing a semi-annual report with the AMF. 2. Person in charge 2.1 The person in charge of the application of the policy for the Province of Quebec is Ghada Darwish. 2.2 As the person in charge of the application of the…

Can’t Wait to Get Back to Cruising? Expect Changes

In 2019, Canadians took almost one million cruises, sailing oceans, lakes, and rivers around the world. And a large majority of them say they would do it again. Cruisers are a committed lot—all surveys confirm it. Then came COVID, and though it took some time, cruisers returned home, wondering when or if they would get another chance to sail. Now, almost nine months later, the question remains. When will cruising resume? And how will the experience be changed? Since the US Centers for Disease Control (CDC) first issued its “no sail” order for ships in US waters (March 14, 2020), there have been a few isolated attempts at cruise resumptions—primarily in the Mediterranean and other parts of Europe. But outbreaks of COVID on some of these voyages have cut them short as well. Since then, extensions of the “no sail” order have been continued through to the end of October.…

Why it’s best to avoid getting COVID-19

“Why are we forcing everyone in society to abide by public health measures like masking, physical distancing and limiting their social contacts?” “Isn’t it better for all low risk people to get infected so we can achieve herd immunity?” “High risk people, or those who are concerned, should stay home but we should let all others get back to their normal lives to keep the economy going.” “Facts, not fear” These are some of the many statements I have read on social media and in my own social circles. We are living in a very difficult time. Yes, that’s the understatement of the year. Many of us are frustrated by having to adhere to the public health measures of hand washing, avoiding indoor spaces, avoiding social gatherings, wearing a face mask and physical distancing. It is not easy to live our lives this way. It all happened so suddenly. We…

Travel Demands Determination—Don’t Give Up

Though the Canadian government continues to warn against all international travel because of ongoing COVID-19 prevalence, the US State Department has begun easing its warnings for most countries down to Level 3 (Reconsider travel) from the highest Level 4 (Do not travel). Canada is now listed in the Level 3 range even though the border with the US remains shut to non-essential travel. Still on the US “Do Not Travel” list are such major destinations as Mexico, Russia, China, Brazil, India, Egypt, and several countries in the Middle East, Africa, and Asia. However, despite the warning level easing for outbound travel, there are still some European countries that do not allow Americans entry for leisure purposes, or that at least demand certain health checks or other clearance conditions. Canadians, however, are welcome in more countries—even though your government would prefer you to stay home. How do you plan ahead? So…

MSH Americas and StudyInsured™ are proud to announce the launch of the International Student Wellness Hub

Our mission at MSH Americas will always be the same: to respond to the needs of today’s globally-mobile individuals and organizations with innovated products and industry leading duty of care solutions. Since 1946, we have been protecting international students and supporting schools to improve the study aboard experience in Canada and around the world. Being able to anticipate the changing landscape of the international education industry and responding to the needs of students and schools is what sets StudyInsured™ apart from the competition. To continue this legacy, we are proud to bring the International Student Wellness Hub to our students, schools, and partners here at home and around the world. The Hub is the ultimate resources for international students and schools, to find useful and practical information during this uncertain time due to COVID-19. The Hub includes information on: 1. Mental Health Tip Sheets for students: Information and tips for your mental health, and…

Canadian Travel Insurers Prepared to Offer COVID Coverage

Media announcements that major insurers are prepared to start covering COVID-related medical emergencies for Canadian out-of-country travelers will clearly put pressure on the federal government to ease its restrictions on international travel. At present, Travel Canada maintains its “Avoid all non-essential “ warning for all foreign travel, even though European nations have opened up their borders to several countries—among them Canada—which they consider has adequately controlled the spread of COVID. The advisory warns that if travelers choose to defy the advisory “your insurance may not cover your travel or medical expenses.” That of course, is a decision to be made by individual insurers not by government, and Manulife, Allianz and TUGO, Canada’s largest travel insurers have confirmed that as soon as the feds drop their advisory, they are prepared to offer COVID cover in most of their policies, under the existing limitations in their policies. And Medipac International, the designated…

Is Florida In Your Sights This Winter? A Ground Level Report.

As the Canadian/US border shutdown moves towards autumn, snowbirds and short- term winter vacationers are being left with little time to plan their next moves or commit to travel plans that many have considered their God-given right during inconsiderate winter weather. Though many Caribbean countries and Mexico have sent a hearty welcome to their northern neighbours, (see our previous article on this issue) there are some caveats that go with the invitation—masks, distancing, virus test verifications, stripped-down luxuries, even beach and surf patrols to ensure proper behaviour. Not great, but perhaps tolerable considering the alternative. Florida at ground level. Despite these offerings by other warm weather destinations, Florida remains Canada’s pre-eminent winter vacation destination, and given the recent reports of COVID surges throughout the state, many of them somewhat overblown, let’s take a ground level look everyday life in the Sunshine State today and what Canadians might expect to see…

Battling COVID-19 Episode 8: Staying The Course by Dr. Michael Szabo

Summer is officially in full gear now. Isn’t it great? Warm weather is here! Backyard barbeques, long walks outside, swimming and picnics. But we all know it isn’t completely like old times, there’s still a little something different, right? COVID-19, the pesky little virus we’ve come to know all too well, is still around. In Canada, we’ve done very well to minimize the spread of this virus. The majority of us have done an excellent job at following the public health guidelines to physically distance, wash our hands, avoid others if we are unwell and to wear a mask when appropriate. We look to our neighbours in the south and can see what occurs when the guidelines aren’t followed, and we don’t want that to happen to us. However, it’s tough to believe that we need to be vigilant when most of us don’t know people who are getting infected and we hear…

EU Welcomes “Safe” Canadian Travellers. But Are You Ready?

Now that Canadians have earned a spot on the European Union’s safe travellers list, does that mean you are free and clear to book summer vacations or family visits wherever you like throughout the EU? The short answer is Maybe, and there are many contingencies to consider before you set your sights on spending part of the summer in Britain, France, Germany, Finland, Italy or any of the other EU member countries. The UK, for example has taken the biggest step forward in welcoming foreign visitors by dropping the 14-day quarantine requirement for those from “safe” countries (US is not included) as well for returning Brits. Ironically, the biggest problem for Canadians planning overseas travel is not their destination country, but Ottawa, which requires (as of this date) that Canadians returning from abroad may still be subject to 14-day self-quarantines. Sort of “Welcome Home. But…” Specifically, Travel Canada warns: “While…

Be Cautious of “Opening Day” Specials at Caribbean Resorts

Though vacation resorts throughout the Caribbean and Mexico are promoting re-opening dates throughout July and August. Canadians need to be careful about committing to firm reservations and deposits. You may be in for a culture shock. Let’s take Jamaica as an example because its tourism ministry has provided a detailed protocol (in 120 pages) that all hotels and resorts must follow in protecting their international visitors and their own citizens from the effects of COVID-19. It is expected to guide other Caribbean nations as they open up, which many have already done or will do in the next few weeks. Before you even board your flight to Norman Manley International Airport in Kingston or Sangster International in Montego Bay, you’ll need to have some form of certification that you have tested negative for COVID. If not, expect be swab-tested on arrival, and to undergo a temperature check. Then when you…

Happy Birthday, Canada! How Old Are You Now?

You might hear people say that Canada is turning 153 years old this year. What this really means is that we’re celebrating the 153rd anniversary of the Constitution Act of 1867, which established Canada as a country. In actuality, this place is a whole lot older than 150 years! Long before European settlers showed up, this land was inhabited by Canada’s First Nations. In fact, they’ve been living in the place we now call Canada for at least 12,000 years. (Learn more about the first peoples of Canada.) Of course, having lived here for such a long time, our various First Nations groups have their own unique explanations as to how our country came to be. Read some of those creation stories here—and find out why some know North America better as “Turtle Island.” For the key events in Canadian history since Europeans came to our shores, see this summary…

Canada Accommodates International Students: Even Through the Pandemic

As America prepares to pare down its recruitment of international students—citing tighter immigration controls, job protection for homegrown graduates, concerns about China’s infiltration of intellectual properties, and the lingering consequences of COVID —Canada’s colleges and universities are polishing the welcome mat, beefing up online alternatives, extending post-graduate work guarantees, and ultimately strengthening Canada’s position as the world’s third most favoured destination for international students. According to Immigration, Refugees and Citizenship Canada (IRCC), international students to Canada have more than trebled their numbers since 2009, peaking at 642,000 in 2019—behind only the US and Australia. Of these, 48 percent have chosen to study in Ontario, 23 percent in British Columbia, 14 percent in Quebec and the remainder have spread across all of Canada’s other provinces. Clearly, the onset of COVID will impact those numbers going into 2020/2021. But in May, IRCC announced accommodations to shield international students from major disruptions by…

Travel Insurance is Not “Optional” in Navigating the Pandemic

If ever there was ever a time for Canadians to consider travel insurance mandatory—this is it. With much of the western world inching toward re-opening leisure (non-essential) travel, the prospects for mandatory temperature checks, health status certificates, quarantine requirements, and unexpected cancellations are expected to last for the remainder of 2020 and perhaps into 2021. And if an illness, or even a high temperature reading, can force you into a 14-day quarantine (imposed either by your host country or your own government) consider the cost. To date, most governments (Canada’s included) have strongly urged travellers leaving their country to get the best medical and trip cancellation/interruption insurance possible. Their travel advisory websites have gone to great lengths describing the types of insurance available and the situations that can trigger the need for cover. The need for this was clearly illustrated when the Canadian government sent chartered airliners across the Pacific…

From StudyInsured: A Message of Commitment COVID-19 COVERAGE

I hope this message finds you, your families, friends and colleagues safe and healthy during this difficult time. From the onset of this crisis, we, at StudyInsured, responded quickly. Since last December, we have provided assistance and support to clients around the world, including China, India, the United Kingdom and Europe, as they experienced the effects of COVID-19. Knowing full well that our partner schools would need more than medical coverage, we mobilized tools, information and support resources. Even with these new developments, our services, coverage and above all, our commitment to you remains unchanged. This commitment includes coverage for illnesses and/or expenses related to COVID-19. To be clear: advocating for international travel and education, supporting schools with scholarships and grants and providing international students with peace of mind is more than just a business for us – it’s been our pledge since 1946. We continue to work hard, even…

Battling COVID-19 Episode 7: Being Patient in a Challenging Time by Dr. Michael Szabo

Remember back in early to mid-March when the reality of COVID-19 was sinking in? Before that point, we knew it was an issue of concern, but we didn’t think it was much to stress over. However, we slowly began to realize that the virus was spreading in the community in North America. We heard horror stories from hospitals in Italy, where health care staff were overwhelmed. We began to see the same thing happening in New York City. All of a sudden, it changed, and our lives were altered dramatically. We immediately went into lockdown. We didn’t leave the house unless absolutely necessary. March Break vacations were cancelled. Restaurants and stores were shut down. Schools were closed. We started working from home. We carefully wiped down our groceries and washed our hands obsessively. I listened to a podcast recently where one of the speakers likened it to what happens when someone…

FREE Webinar on Re-engineering Readiness

Tues, May 26th, 2020 | 10:30 – 19:30 BST We are thrilled to announce that MSH Americas will be part of The Global Travel and Tourism Resilience Council full-day Virtual Summit, with more than 60 speakers representing travel and hospitality, national governments and NGOs and associated industries such as finance, communications, technology and healthcare. Key takeaways from this summit include how to: Assess the state of play for the industryIdentify new trends in travelEstablish trust in a post-lockdown worldBuild credibility and reduce fear through communication and action Speakers: Greg Land, Global Industry Leader, Hospitality & Travel, IBM Robin Ingle, CEO, Ingle International / MSH AmericasAkemi Tsunagawa, CEO, Bespoke Tony Smyth, SVP, iFree Group Carlos Cendra, CMO, Mabrian Technologies Moderated by: Lee Hayhurst, Editor, Travolution Click here for full conference agenda Join us for the FREE Re-engineering Readiness Summit that will take place from 10:30 – 19:30 BST on Tuesday, May 26. Sign-up Today!

Are Snowbirds Ready to Plan for Life After Covid?

Any other year, Canadian snowbirds would be anticipating the release of early-bird travel insurance deals for the coming winter season in the US sunbelt or other warm subtropical location. June, July, August—that’s when insurers normally begin rolling out their products for the coming season. But this is not just any other year. The attack of Covid-19 coronavirus has seen to that. As we know, many of you got back north of the border by the skin of your teeth in late March and April before the border shut down. A few others didn’t quite make it and had to pay the price of quarantine. And now the quandary: what to do about winter 20/21? A lot of questions to deal with. When will the US/Canada border restrictions end? Will you feel safe travelling to your winter home? Will you have to wear a face mask all winter? How do you…

Time to Think About Travel Strategies—After Covid-19

That Air Canada expects the pandemic hangover to last at least three years, exposing the airline industry to endure its “darkest period ever,” portends deep instability for all aspiring travellers for the foreseeable future. Canadians and Americans have a lot of places to go and activities to enjoy within a day’s drive—anticipating that the border shutdown between our countries doesn’t last indefinitely. But without the sustenance of air travellers, the tourism infrastructure—hotels, entertainment venues, theme parks, all-inclusive resorts, and mom and pop roadside operations, can’t operate at full capacity and with complete menus for long. A winnowing of destination choices and services becomes inevitable. As Air Canada Chief Executive Calin Rovinescu said in a statement dated May 4, “We expect that both the overall industry and our airlines will be considerably smaller for some time, which will unfortunately result in significant reductions in both fleet and employee levels.” What you…